Understand and analyze the existing maintenance ticketing system, including ticket lifecycle, data structure, and available data access methods (e.g. database or API)
Extract, integrate, and model maintenance ticket data together with SMT line, machine, and technician master data
Design and develop a centralized maintenance operations dashboard providing visibility on: Open, pending, and closed tickets
Technician assignment, availability, and workload distribution
Response time, repair duration (MTTR), and ticket aging
Downtime trends by SMT line, machine, and failure category
Support the transition to a centralized technician support model by visualizing cross-line support performance and identifying manpower imbalance
Define, implement, and track key maintenance KPIs aligned with operational targets requirements
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