'- Customer Complaint Management
Complaint receiving, D2/4Q report
Implement containment action @ customer side
Failure part return RB
Follow 2-14-60 rule to track D4 failure analysis & 8D status, and feedback customer
Implement corrective action @ customer side
- Warranty Management
Support warranty agreement negotiate
Charge to 3rd party / PtP plant
Customer warranty cost reimbursement
Customer warranty cost monitor & assessment
- Customer quality management
Interface of customer quality
Customer special requirement assessment & tracking
MIS data tracking
- Project management
PPAP
QGC5 quality support
PHA support
- Others
RB preventive quality case handling @ customer side
Customer satisfaction support
Customer audit/ visit support
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